My friend who was visiting Gurgaon and staying at Lemon Tree Premiere wanted to catch up with me. Given the ongoing Navratas he was a vegetarian and abstaining from liquor too. So inspite of us being in the foodie heaven of Gurgaon, Sector 29, we decided to spend the time at Hotel itself.
The room was spacious and looked comfortable, but I couldn’t help avoid the small seeping wall at a corner from which paint was peeling off and was acting as an eyesore in an otherwise nicely decorated room. My Blackberry was running out of life and I asked the room service to help me with a charger. I was taken aback when they informed they don’t keep spare chargers. For me this was highly unexpected in a luxury hotel which charges a per day tariff of Rs7000+.
My friend went with his usual vegetarian stuff like Paneer Makhani and Lachha Paratha, while I wanted something meaty. Mixed Grill Platter (Rs 550) held my attention. It had grilled chicken breast, lamb chops, Tenderloin steak, bacon served along with potato jackets with mayonnaise and garlic bread. This was a dream dish at a earthy price.
Order arrived promptly in 30 min. Paneer and paranthas were as usual. Mixed grill platter got all jumbled up in the transit and wasn’t too appetising to look at. Chicken was grilled well and bacon was crisp. Tenderloin most of the people don’t get correct in Gurgaon and Lemon Tree Premiere was no different. There were 2 pieces of lamb chops of which one was undercooked. In the meantime I noticed a long hair in my plate, and since both my friend and I are almost bald we were sure this long-one isn’t ours. A complaint was made to the room service both about hair and undercooked lamb. They offered to replace but also mentioned that since mix grill platter takes time I can go with anything else. I asked them to either send me prawns, or fish and chips. They confirmed fish and chips and said that since we are in the middle of the meal, they will take this order on priority and send it to us in 10-15min. This was a thoughtful gesture.
Replacement order again took over 30 min. Fish had soaked in too much of oil and it was anything what a good fish isn’t. The fries were without any salt, and this time without wasting anytime complaining again we just left the food as it is.
While my friend joined me to bid me good bye, we were squeezed in the lift by a bell boy and his big luggage trolley. I checked with him if there is no service lift and he confirmed there is none in this luxury hotel.
My friend decided to change his hotel for his future visits, while it reaffirmed my faith that for food trusting stand alone restaurants is much better than so called ‘luxury hotels’.
Ratings out of 5
Food: 2.0 | Ambiance: 3.0 | Service: 2.0 | Overall: 2.0
Meal for Two: Rs 1200 | Alcohol: Yes | Credit Card: Yes | Timings: 12-3.30pm (Lunch), 7pm-11.30pm (Dinner)
Address: Lemon Tree Premier, Sector 29, Gurgaon | Phone: 0124-4480200