Accessability: The restaurant is easy to locate but lifts on the side of the restaurant were not operational & one had to use elevators.
Ambience: Good, small setup with enough elbow space without letting you over-hear the conversations on other tables. Staff was well groomed & welcomed each guest individually.
Food: Though the menu was extensive & portions good, but the food was a big let down. My favourite Bekti Paturi lacked the taste. Salt was more than required. For Rs450 for 2 pieces of this dish, it was really exhorbitantly overpriced. My wife enjoyed the watermelon soup which was the only welcome change. Even the Mishti Dohi which is a regular in any Bengali outlet was stale. Other dishes that we tried were French onion soup, Veg Moussaka & Begun Kumro Bhaja were average. Though I did not had cocktails but the feedback from the group was not encouraging on this front as well.
Service: Lesser said about service…the better. In last 10 years of my married life only time I have seen my wife lose her patience was yesterday. After asking for Luchhi 3 times and waiting for over 20 minutes…she finally exploded on the waiter serving us. Obviously food was already cold by the time Luchhi came….& we had lost our cool & appetite by then. Finger bowls were served cold, dirty plates kept lying on the table for over 10 minutes after the food was finished, the empty dishes were not removed from the table even though there was no place for the new dishes to find place on the table. Even waiters kept bumping into each other throwing stuff on the floor. With so much happening around us nobody came to apologise or tried to make it up by offering a complementary dessert or a discount.
All in all, I am never going to this place again.